Page 31 - Volume 11 Number 3
P. 31

Textron Aviation Enhances 1Call Support for European Customers
Textron Aviation announced it has strengthened its 1Call support to further meet the unique needs of its European customers. Now with increased capabilities during peak hours in Europe, the 1Call team has enhanced its multi-lingual support for customers who speak English, German, French and Spanish.
Beechcraft King Air, Hawker and Cessna Citation customers around the world needing immediate support can contact the 1Call team 24/7 by dialing +1 (316) 517- 2090. 1Call provides a single point of contact during unscheduled maintenance events and offers prioritized technical support, expedited parts ordering, alternative lift solutions or mobile service unit scheduling. Each AOG and unscheduled maintenance event is managed by AOG specialists through successful resolution.
Textron Aviation serves its European customers with six company-owned service centers, five line maintenance stations, a parts distribution center located in Düsseldorf, Germany, which houses more than 225,000 parts, and a team of more than 400 employees, comprised of engineers, service technicians, field service representatives and sales representatives.
Epic Fuels and Signature Issue New Payment Card
Epic Fuels and Signature Flight Support have launched the Signature Flight Support Multi Service Aviation co-branded aviation card. It will be accepted at 8,000 locations worldwide, including all Signature locations in the U.S. and Canada, as well as at all Epic and UVair FBO Network branded facilities.
New cards will be sent to existing customers beginning in the first quarter, and applications for new cards can be submitted at any Signature FBO. Cards can be tailored to aviation department requirements, such as assigned to tail numbers or pilots and require no fuel releases in the U.S.
Pro Star Receives FAA Approval on Amended STC
Pro Star Aviation LLC has ob- tained Federal Aviation Admin- istration (FAA) approval for an amendment to Supplemental Type Certificate (STC) – Installation of Universal Antenna Mount (UAM) and Lower Fuselage Radome, an STC applicable to the Beechcraft King Air B300, Super King Air 350, B300C and Super King Air 350C models. The amendment, a result of feedback from industry users,
MARCH 2017
makes the design of the STC more versatile and mission flexible, while improving overall system inspection methods and operations.
Details of the STC Amendment:
  Operational configurations were expanded to allow up to four antennas to be installed on the UAM when no radome is installed.
  An optional design for aircraft pressure feedthru panels was added, allowing the panels to be removed from the interior of the aircraft when the radome and UAM are installed. This optional design facilitates the required visual inspections of the UAM and radome, allowing them to be accomplished without having to remove the radome and/or its sensitive payload.
  UAM visual inspection intervals were increased to be accomplished at 800 hours/Phase 4 inspection in the applicable Instructions for Continued Airworthiness (ICA), aligning them with similar inspections.
  Deviations found in follow-on installations in radome mounting points due to variations in aircraft production were incorporated.
Pro Star Aviation, with the support of its in- house Organizational Designation Authorization (ODA) delegation, routinely performs engineering and design work for specialized mission equipment, such as the UAM and Lower Fuselage Radome. The company specializes in business and corporate aircraft installations, maintenance and modifications; avionics service and installations; major alterations and repairs; STC development and certification service; AOG support and service; and Part 135 and 91 aircraft management. Its main facility is located at the Manchester-Boston Regional Airport (MHT) in Londonderry, New Hampshire.
For additional information, please contact Pro Star Aviation’s Sales Department at (603) 627-7827.
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